FAQ
Do I need to create a new account to shop?
We have enabled SSO integration. You can log in using your Hexaware employee credentials through SSO login. If you are having trouble accessing the store, please contact the customer service department.
What kind of merchandise is available on the Hexaware Brand Store?
Our Hexaware Platform offers a wide range of company-branded merchandise, including apparel, drinkware, bags, accessories, sustainable products.(You can explore the store to see the complete collection of available items).
What payment methods are accepted on the Hexaware Brand Store?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), wallets, etc. During the checkout process, you will be able to choose your preferred payment method and provide the necessary details to complete the transaction.
What if my credit card is debited during a transaction, but I don't receive any confirmation email?
We apologize for any inconvenience. Please do not worry, You can call our customer service team and explain the situation, and we will assist you as best we can.
How long does it take to process and ship Hexaware Brand Store orders?
Order processing times may vary depending on the availability of the items and the current order volume. All details are mentioned on each product page in the shipping section. Typically, orders are processed within 4-5 business days. Shipping times will depend on your location and the chosen shipping method. You will receive a confirmation email with tracking information once your order has been shipped.
What if I received a damaged or incorrect item in my Hexaware Brand Store order?
We apologize for any inconvenience. If you received a damaged or incorrect item, please contact our customer support within two working days of receiving your order. Please Provide them with your order details and a description or photo of the issue. Our support team will assist you in resolving the problem and arranging for a replacement or refund, if necessary.
Are there any discounts or promotions available on the Hexaware Brand Store?
Yes, we occasionally offer discounts and promotions on the Hexaware Platform. Check our website, newsletters, or company communications to stay updated on any ongoing or upcoming offers. As a corporate employee, you may be eligible for exclusive discounts or special promotions. Inquire with the HR department for more information.
How can I contact customer support?
You can contact the FOXBOX Rewards team at the below touchpoints:–
Level : 1
escalations@foxboxretail.com | Call & WhatsApp : (+91) 8879992215
Level : 2namratha@foxboxretail.com
You can also WhatsApp your concern/request to the given number and we shall get back to you during working hours. We will be more than happy to help you.
Is there any tracking facility available?
The tracking details for every order will be shared with the users via SMS and email. They can also track the status on the platform.